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Document Management

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IQSS is the leading independent provider of consulting and solutions for ECM and Compliance. We have helped our customers across different regions automate processes, empower employees to deliver increased productivity, service levels and business performance while reducing operational costs.

IQSS provide technology consulting and services on emerging technologies. With a proven track record of successful client engagements, technical expertise in major platforms we are uniquely positioned to address any business challenge with speed, resolve, and a seamless global delivery model.

Our customers include

• Enterprise Business - we develop enterprise applications to increase their business performance, profitability and competitiveness
• Technology companies - we help develop new products and enhance & maintain existing ones
• Startups - we help them develop next generation applications

IQSS Value Proposition

To ensure that our customers get exactly what they need, we offer a variety of solutions that help trim costs, optimize processes, drive efficiencies, and create greater value for their clients.

IQSS combines deep technology expertise and strategic capabilities to cover a wide range of business and technology solutions. We rapidly define user requirements and align them with business requirements to create solutions that create most value for your business.

Business decision makers are under pressure to reduce spending - that includes IT investment and expenditure. At the same time businesses must maintain as well as improve their productivity and effectiveness in order to stay competitive in what may be a shrinking market for their goods or services. To ensure that our customers get exactly what they need, we offer a variety of solutions that can be customized, combined or deployed right out of the box.

Our solutions-oriented approach helps our customers:

• Align organizational processes to realize increasing revenues
• Ensure business agility and the quality of new products and services
• Reduce the complexity of the planning, deployment and maintenance processes
• Stay ahead of competition with early-to-market advantage
• Utilize internal resources more efficiently

Our Solutions are optimized for the following industries:

• Financial Services
• Government & Public Services
• Healthcare & Life sciences
• Insurance
• Legal
• Retail & Consumer Products

Financial services companies are dependent upon reducing information security risks and complying with regulations. Our solutions enable financial services organizations to enhance customer privacy and confidentiality, address compliance requirements and ensure system accuracy and accountability.

Our financial services help improve performance in key areas including:

• Auditing and Compliance
• Customer On-Boarding and Account Servicing
• Employee Lifecycle Management
• Loan Originating and Underwriting
• Savings and Retirement Portfolio Management

Government agencies must manage multiple public records and information systems, while maintaining security, operational efficiency and timely civic services. The public sector has challenges of its own, including constricting budgets and the need to provide superior service to constituents.

Our Government solutions help automate and improve performance in key areas including:

• Enabling information access through the Web
• Improving the delivery of services to citizens
• Increasing inter-agency collaboration
• Providing real-time visibility and control over processes and budgets
• Transforming paper into electronic images

Healthcare & Life sciences companies are highly information sensitive on how documents and records are managed. Efficient document reviews are highly critical from regulatory standpoint as well as for organizational efficiency.

Our solution ensures that:

• Brings efficiency in document management
• Ensures reduction in cost
• Facilitates information re-use
• Simplifies the review process
• Traceability of all documents

Insurance providers must manage various paper-based procedures and sometimes handle thousands of claims in a single day. In the face of challenging regulatory changes and increased competition for market share insurance companies are struggling to maintain their balance.

Our insurance services help improve performance in key areas including:

• Audit
• Claims Management
• Customer Service
• New Business, Underwriting and Enrollment
• Policy Management

Increase productivity by delivering greater ROI in your most critical business areas such as:

• A measurable reduction of claims leakage
• Ability to respond to increased volume without increasing workforce
• Marked increase in the efficiency and accuracy of underwriting and claims processing

Legal professionals are “knowledge workers” that rely on fast access to information and though most firms have plenty of valuable information and content, it is an asset only if you can find it. Not knowing what information you have, or how to access it when needed, is a liability.

Key benefits for the Legal Industry:

• Automate document retention and approval policies
• Increase employee and client satisfaction through streamlined processes
• Index and archive documents and emails for rapid retrieval
• Provide secure access to specific files and documents to authorized users
• Reduce time and costs associated with manual tasks, such as retrieving and shipping files
• Share documents with colleagues and collaborate on projects
• Significantly reduce the risk of lost, damaged or destroyed files
• Track and store versions of documents

Whether your primary business is manufacturing, distribution, consumer packaged goods or retail; your company competes on the basis of its supply chain performance. Yet companies are facing increasing complexity and risk in the supply chain.

Our solutions can help you improve performance in key areas including:

• Accounts Payable
• Accounts Receivable
• Auditing and compliance
• Credit Claims
• Customer Service Correspondence
• Dispute Resolution
• HR Employee Lifecycle Management
• Supplier Management
• Trade Promotion

Regardless of the scope or depth of your business problems, we have solutions to rapidly and efficiently solve them. IQSS integrates hardware, software and IT services into business solutions to meet your ever demanding goals. The unique breadth and depth of our expertise enables us to rapidly and effectively deliver optimized & cost-effective solutions.

Our optimized and cost-effective solutions include:

• Accounts Payable
• Claims Processing
• Clinical Trial Management System
• Customer Service
• Electronic Medical Records
• Human Resources
• Invoice Processing
• Knowledge Management

At the heart of insurance business is claims operation. Claims operation is both the single largest business cost and one of the most visible customer experiences. Improving the claims experience helps companies achieve operational efficiency and customer satisfaction.

Benefits of our claims processing solution include:

• Faster Discovery
• Faster turnaround time
• Fewer claims exceptions
• Improve workload allocation
• Improved operational efficiency
• Lower claims processing costs
• Lower overhead costs

Clinical trials constitute the single most expensive component of the entire drug development process. Clinical trial operations represent one of the most resource-intensive areas and often involve tedious, manual processes for collecting, aggregating and rationalizing information from a wide variety of data sources.

Using IQSS CTMS organizations can:

• Automate workflow through the prescribed lifecycle
• Improves quality and accuracy of the regulatory filings
• Make the review process simple and easy to manage
• Reduce regulatory filing and reporting time

With rising customer expectations and outside competitive pressures, customer satisfaction is critical to the success of all organizations. Research shows that satisfied customers remain customers longer and typically become more profitable customers. The ability to provide timely and accurate responses to customer inquiries is paramount to this process.

Key Customer Service benefits include:

• Achieving higher customer satisfaction
• Decreasing number of customer calls
• Shortening the billing cycle
• Improve customer loyalty
• Managing the service cycle efficiently

Healthcare organizations face a multitude of challenges in their effort to provide the best patient care possible. Increased patient loads, escalating costs and incomplete or inaccessible patient records are just some of the stresses faced within the industry. In order to remain competitive, medical service providers need to deliver the best patient services possible.

Using IQSS EMR, hospitals can:

• Access records directly
• Better use of limited and expensive hospital space
• Reduce costs by minimizing document-centric processes
• Remove paper-intensive retrieval and filing tasks
• Support environmental initiatives by reducing carbon foot-print
• Treat more patients without adding additional staff
• Concurrent access to patient’s documents

As a company’s largest asset, human resources are the foundation of a productive and creative workplace. Organizations must become increasingly efficient at managing their Human Resource (HR) function to remain competitive.

IQSS provides organizations with the ability to:

• Automate critical processes
• Increase employee productivity
• Reduce storage costs
• Reduce time consuming routine functions
• Streamline employee administration

For most organizations handling invoices processes are often painstakingly manual. Invoices are manually fed into computers and then passed around in the company for approval. According to a survey 25% of all invoices are paid late incurring penalty fees or eliminating chance of receiving early-payment discounts.

Some of the benefits of automated invoice processing include:

• Decreased manual work
• Early notification of errors
• Potential for receiving early-payment discounts
• Reduce cost invoice processing
• Reduce late payment penalties
• Reduce staff time on repetitive tasks
• Shorter total processing time

Organizations must leverage competitive advantages to gain or maintain an edge. Knowledge Management involves blending a company’s internal and external information and turning it into actionable knowledge via a technology platform. The KM system is designed to collect, organize and process corporate knowledge into usable forms for all employees.

Some of the benefits of our KM system include:

• Achieve soft benefits of knowledge sharing
• Avoid waste and duplication
• Better knowledge transfer
• Customer care improvement
• Decrease customer support costs
• Enhance profitability through productivity and leverage
• Improve decision making process
• Lower operating costs
• Maximize value by increasing reuse of existing information
• Reduce employee training time
• Retention of intellectual property

Our suite of solutions can help you to address specific business challenges or maximize the business value of new initiatives. Our past experiences have helped us develop a growing library of suites specifically meant for your requirements.

We have built the following ready-to-use suites:

• Data Capture
• Enterprise Content Management
• Network Management & Security
• Portals & Social Collaboration

A big challenge organizations face is the amount of paperwork that often consumes employees and slows critical processes that run a business. Too much time is spent manually keying information from these types of documents into systems, storing and finding documents, responding to customer issues and securing content.

Our data capture solution helps you to:

• Basic productivity gains
• Better compliance
• Improve productivity
• Improved access to information
• Increase customer service
• Increase process flexibility
• Increase staff productivity
• Reduce admin costs
• Reduce storage/floor space
• Risk mitigation

Today, faced with huge volumes of content that are generated almost daily, most organizations realize that without sound content management policies, they are exposed to the risks associated with legal and compliance issues and faced with lower productivity and inefficient business processes.

How ECM Can Benefit Your Organization?

• Enables timely dissemination of information
• Improves user productivity and information reuse
• Increases efficiency of collaborative processes
• Improves regulatory compliance and satisfies legal requirements

• Helps reduce implementation cost and complexity
• Helps ensure broad end-user adoption
• Provides an extensible platform for content applications
• Supports industry standards for interoperability

Key Capabilities

• Help protect sensitive information
• Save time finding and reusing information
• Streamline collaborative document creation

• Benefit from easier litigation discovery
• Help secure business and vital records
• Improve legal and regulatory compliance

• Author and publish content quickly
• Lower deployment and management costs
• Maintain a consistent brand identity throughout your Web sites
• Manage variations of content for languages and devices

• Automate business processes
• Extend the reach of business processes
• Rapidly implement solutions

IQSS represents Splunk in providing IT search for Log Management, Operations, Security and Compliance. Splunk is software that indexes data from any application, server or network device enabling you to search and analyze billions of events across your IT infrastructure from one location in real time.

Some of the benefits of using Splunk include:

• Change Monitoring
• Dramatically reduce downtime and escalations of your applications
• Network Management
• Provide instant visibility and analysis across all your servers and network devices from one place.
• Security and Compliance
• Server Management
• Service Desk
• Service Providers
• Virtualization Management

The convergence of enterprise portals and social networking is imminent. Enterprise adaptation rates will increase within the next few years as the new Web-savvy generation joins the work. EIPs (Enterprise Information Portal) usually fall under one of two categories: internal portals accessible by employees and contractors; and external portals accessible by customers, vendors, partners, dealers etc.

Some of the key features of our portal and collaboration solution include:

• Content & Document Management with Microsoft Office integration
• Enterprise Collaboration
• Enterprise Portals and Identity Management
• Social Networking and Mashups
• Web Publishing and Shared Workspaces

IQSS offer a full range of services leveraging our technology expertise including support for products and solutions, strategic needs assessment and solution planning.

Our skilled software engineering resources work with you in developing reliable software products and solutions. Our partnerships with the world’s leading software houses provide us a competitive advantage in real-world projects on new upcoming, un-released technologies.

We offer the following services:

• Applications & Solutions
• Consulting
• Outsourcing

We have always been seeking new and better ways to deliver business value from technology. Across industries, we have delivered breakthrough business solutions — on time and on budget.

With applications and services from IQSS, your organization can enjoy:

• Acquire and retain customers
• Better access and utilization of technology
• Bottom-line performance improvements
• Improve quality of products and/or processes
• Improved operational excellence
• Increased efficiencies and best practices
• Lower company operating costs
• Provide innovative new market offerings or business practices
• Re-engineer core business processes
• Support global expansion

We are committed to help your business become more competitive, flexible and rewarding. We believe that true outsourcing success is measured by results, as well as the journey.

Key reasons to tap outsourcing advantages include:

• Enhance capabilities in key competitive areas
• Faster time to market
• Improve business performance
• Increase the ability to focus on core competencies
• Move from fixed costs to variable costs
• Reduce costs

Our close partnerships with software vendors such as Microsoft, Sun, HP and Splunk afford us a competitive advantage of having our software development teams closely involved in the real-world projects on new upcoming, un-released technologies.

IQSS offers our customers a wealth of expertise and experience covering a wide portfolio of technology - enterprise as well as open source. We are vendor-neutral, with a focus on identifying the platform that best meets our customer requirements.

Open source is the ideal development and business model for today’s massively connected enterprises. The open source model offers liberties to every user and developer encouraging genuinely collaborative innovation. Open source software can lower customer barriers to access, switching costs and greater value achieved in an environment that allows for increased participation and competition.

Organisational benefits from the use of Open Source Software include:

• Audit-ability
• Cost
• Flexibility and Freedom
• Reliability
• Stability
• Support and Accountability

Careers

We foster an atmosphere of opportunity with fast-track advancement and a team environment that encourages associates to grow with the company.

If you are interested in finding out more about how we can help your organization, please fill out the form below.