Maintaining enterprise-wide applications has become increasingly complex and costly for many companies. Aging mainframe systems, the continued shift to client/server and Web-enabled systems, mergers and acquisitions, and global expansion have forced companies to spend more time, effort and money to keep their applications running at peak efficiency. As a result, IT departments are devoting a significant portion of their budgets and staff to day-to-day management tasks, instead of focusing on more mission-critical projects to promote business growth. To relieve the drain on their IT resources, many leading companies have made the decision to outsource the maintenance and support of their applications to IT services firms.

Organizations typically outsource application maintenance to achieve the following objectives:

• Re-deploy existing staff to new development efforts
• Achieve higher user satisfaction
• Lower existing maintenance costs
• Provide better troubleshooting
• Reduce response time
• Improve stability, flexibility and security

Our application maintenance and support methodology takes a two-staged approach to application maintenance, based on recognized best practices and supported by a stable, state-of-the-art infrastructure, which are described below

Stage 1

• Preparation
• Planning
• Transition

Stage 2

• Ongoing Maintenance / Steady State
• Continues Improvement

Our Application Maintenance and Support Services comprises of:

• Application Updates
• Application Enhancements
• Content Updates
• Documentation
• Error tracking and Debugging
• Performance Testing
• Performance Monitoring
• User Support